Contractual relationship with the customer

CruiseBookNow is a website for booking cruises (later known as a travel agency). As such, we act as a middleman when it comes to booking travel deals. When you make a reservation, the voyage contract is solely between you and the tour operator, cruise line, or other supplier of travel-related services (henceforth referred to as the travel provider). The following terms and conditions do not affect the terms and conditions of the brokered travel contracts; they only apply to our own intermediary services.

 

Booking intermediation

The booking request form on our website is often sent off as part of your intermediation mandate. Additionally, it can be communicated verbally, in writing, via fax, or via text (e-mail).

You and the travel agency enter into a contract for the intermediation of a trip reservation or the booking of third-party services in connection with the travel agency’s acceptance of your offer. The travel agent is not obligated by contract to carry out the excursion.

 

Fees

For the purpose of booking or mediating the offered cruises, CruiseBookNow does not impose any costs.
Fees that third parties charge us for your account or that are incurred because of events that are within your control (such as a late payment or a direct debit chargeback) will be passed on to you.

Cancellation and Rebooking

Generally speaking, cancellations and rebookings are governed by the terms and conditions of your travel agreement with the relevant travel agency.
Purchasing trip cancellation insurance is what we advise.
If you need to cancel or rebook, CruiseBookNow doesn’t charge you any costs.

 

Confirmation and travel documents

It is your responsibility to check your booking confirmation for accuracy as soon as you receive it and to report any discrepancies or errors to the travel agency or supplier.
Following final payment for the trip, the travel provider will send the travel documents to the address provided at the time of booking.
Travel documentation may be issued in text form (e-ticket) or on paper, depending on the travel agency and the time of booking.

Liability of CruiseBookNow as intermediary

Every indication on the mediated offers is based only on the information provided by the relevant travel agency. Regarding the accuracy, completeness, or timeliness of the information that third parties send us, the travel agency makes no guarantees of its own.

Every deal is subject to availability when the reservation is made.

We won’t be held responsible if the relevant travel provider fulfills the mediated travel offers.

The travel agency is only responsible for damages that can be linked to deliberate or egregiously negligent behavior, with the exception of injury, death, and health effects, as well as breaches of significant contractual commitments. Indirect consequential damages, including lost profit, are also covered by this.

 

Participation in dispute settlement procedures

In front of an Independent Consumer Arbitration Service (ICAS), we are prepared to participate in an extrajudicial resolution of consumer complaints relating to the intermediation of travel contracts.

 

Payment terms

If the specific travel provider does not demand a larger first payment, an initial payment of at least 10% is due seven days after the invoice is received.
Unless the specific travel operator specifies a different time frame, the last payment is required no later than 30 days before to the start of the voyage.
Payments must be made to the travel agency or directly to the relevant travel provider, depending on the terms of the travel provider.

 

Miscellaneous

Any special conditions that apply to certain journeys will be mentioned in relation to the offer.
Any changes to the terms listed here or in relation to specific offers require the travel agency’s express consent in order to be accepted.
Respecting the relevant immigration, visa, customs, foreign exchange, and health requirements of the countries they visit is the full responsibility of each traveler.

 

Severability clause

The validity of the remaining terms of the agreement will not be impacted if any of these clauses are or become legally invalid, or if there is a gap that needs to be filled. Common consent will replace invalid provisions with those that most closely resemble the intended outcome of the problematic provision. Should the topic have been discussed beforehand, a common consent that is as close to the agreement’s anticipated outcome as possible will be used to fill in any gaps. For this Agreement to be effective, any modifications or additions must be made in writing.